SHIPPING REGIONS
Europe (EU)
Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Germany, Denmark, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain.
DELIVERY AND SHIPPING
The company that will ship your order will be indicated at checkout.
Once your order is picked and shipped, you will receive a shipping confirmation email with your tracking number. Please allow some time for the carrier to update tracking information.
ESTIMATED TIMES
Europe: 2-5 business days
CANCELLATIONS
You may cancel your order at any time until the point we have shipped your order. To cancel your order, please send us a clear request to hi.momoobjects@gmail.com and include your # order number. Once an order has been shipped, cancellation is no longer possible, but you may initiate a return under the returns policy.
RETURNS & EXCHANGES
- Once we have delivered your order, you have 14 days to change your mind about your purchase.
- To exercise your return, please send a clear message to hi.momoobjects@gmail.com and include your # order number to get return instructions.
- Return shipping costs are paid by the customer.
If you would like to change your order, you need to return the purchased product and place a new order for the product you want instead. We will send you a shipping label by email which you should use to send the package back to us. Please make sure to include all elements of the product and carefully pack the product in the original box to better protect the product from damage during transport. We have the right to charge you if you have used the product, not returned all elements, or damaged the packaging more than necessary to test the product. You are responsible for the costs of the return shipping. For more information, please read our Terms and Conditions.
REFUNDS
- If you have the right to a refund, we will generally issue the refund as soon as possible upon receipt of the product and return approval.
- Refunds are issued to the original form of payment.
- Any applicable processing fees or charges from the original transaction may be deducted from the refund amount.
UNCLAIMED SHIPMENTS
If your order has been sent to a pick-up location, and you have not claimed the package within the time period communicated by the shipping company, we reserve the right to charge and invoice you for our shipping costs to you, and from you, plus a handling a fee of EUR 15 (or the equivalent in your country's currency).
The information on this page applies to consumers only. Please note that we may change the information on this page from time to time.
DEFECTIVE OR INCORRECT GOODS
Defects are faults that can be traced to how the product was manufactured. They are not associated with ordinary wear and tear, or the aging of products.
If you discover any clear damage to the packaging upon receipt of delivery, please report this to the shipping provider immediately. If you have received the incorrect product from us or if the product itself is damaged, please contact us by sending an email to hi.momoobjects@gmail.com. Should the product you have received from us display any defect within 14 days from delivery, you need to notify us about the defect within reasonable time by sending a notice of defect to hi.momoobjects@gmail.com. Please include your # order number and a clear description and a few images of the defect. Non-conformity caused by maltreatment, abnormal use, wear and tear or accidents do not qualify as "defects" and are not covered. Upon receipt of your notice of defect, we will assess your claim and make a determination as to whether the defect falls under the commercial or legal warranty or not. If we have determined that the defect falls under the commercial or legal warranty, we will offer you once of the following remedies (in our discretion):
1. re-delivery of a new product,
2. price reduction / partial refund, or
3. full refund.
We are responsible for the costs of the return shipping. If, however, you have already returned the product to us, and we have determined the claim does not apply, you are responsible for the costs associated with such return and any further shipping back to you.
For further questions about returns, please contact our customer support at: hi.momoobjects@gmail.com.
This page was last updated 2025-12-14.
